SHIPPING PROCEDURE:

Alphacore Service, Our shipping partners typically make two or three delivery attempts. In case they are unable to reach you, we recommend contacting them directly to reschedule the delivery.

Please note that we do not dispatch products on Sundays and holidays due to the unavailability of our logistics partner. If a product or order is returned to us due to an incomplete or incorrect address, we regret to inform you that we cannot provide a refund for the purchase price, and we will not be held responsible.

TRANSIT PERIOD:

Our courier service typically ensures delivery within 3-8 business days, depending on the destination. We prioritize speed and reliability, so you can rest assured that your order will arrive promptly and safely.

SPLIT ORDERS:

If you have ordered multiple items, they may arrive in separate boxes on different days based on their availability and shipping location. To ensure added protection during transit, our products are often shipped separately, resulting in multiple deliveries to your address.

CHANGE OF ADDRESS REQUESTS:

Once an order has been placed, modifications to the address cannot be made. However, if you need to make changes to the address, you can contact us by phone or email within 24 hours of submitting your transaction. We will do our best to accommodate your request.

SHIPPING TIME DELAYS (IF ANY):

The shipping times provided on our website for each item are estimates and serve as guidelines. Occasionally, delays may occur due to circumstances beyond our control. In such cases, we will do our best to offer refunds, exchanges, or replacements as applicable.

If there is a delay in shipping due to an item being out of stock or an unexpected delay in processing your order, we will notify you via email. Please understand that we cannot be held responsible for delays in delivering your order or any part of it, as delivery dates are estimates.

In the event that your order is split into multiple shipments and you do not receive a portion of your order, we may offer a refund for that specific item.

If you have any questions or concerns regarding our shipping policy, please reach out to our customer support executive at the provided email address.