REFUND PROCEDURE:
Alphacore Service, Our refund policy covers the following conditions:
Products that can be worn to check for scent transfer, fit, and comfort (e.g., natural body odor, body deodorant, perfume, etc.) must be returned in their original condition with all price tags, brand tags, shoe boxes, and original packaging intact. Please note that the items should not have been cleaned.
Packaged products and swimsuit bottoms cannot be returned due to hygiene concerns.
We offer reverse pick-up services based on the provided zip code. Our team will make three attempts to pick up the customer's return package.
To request a refund, please follow these steps:
Initiate the refund request within 2 days of receiving your order. Make sure to submit the request within the specified timeframe.
After we receive your return, our team will examine the items. If they are eligible for a refund, you will be notified accordingly. However, please be aware that if we receive an incorrect product, a used, damaged, torn, or dirty item, we reserve the right to refuse a refund.
If your refund is approved, it will be processed back to your original payment method within 5-7 business days. Keep in mind that it may take some time for your bank or credit card company to process and reflect the refund on your account.
Please note that for reasons other than those mentioned above, if you request a refund or exchange, you will be responsible for paying the Shipping Charges as determined by our website. These charges will be deducted from future orders or used for the refund, as applicable.
RETURNS:
Our refund policies apply only in the following situations:
- The item must be brand-new, unopened, and in its original packaging.
- To complete the return process, you must provide a receipt or proof of purchase.
- Damaged or missing components that are not our responsibility or result from reasons other than our flaws will not be eligible for a refund.
EXCHANGES (IF NECESSARY):
We provide replacements only in cases where the product is flawed or damaged. If you need to exchange an item, please contact us via email at alphacoreservices321@gmail.com. This is the most efficient way to reach us.
Please note that the above information is subject to change. For the most up-to-date policies, we recommend referring to our official website or contacting our customer support team.
